Storage rules
Storage Rules and Prohibited Items
Crateify is designed for clean, dry, eligible household and business storage items. These rules help keep pickup, storage, and return delivery practical and safe.
Check Pickup AvailabilityEligible item guidelines.
The best Crateify items are packed, closed, easy to identify, and safe to store.
- ✓Totes and boxed items are preferred
- ✓Items should be clean and dry
- ✓Loose items should be contained when possible
- ✓Bulky items require approval before pickup
- ✓Fragile or high-value items may need approval or may be restricted
- ✓Business items should be non-medical and non-regulated
Prohibited items.
Crateify cannot accept items that are unsafe, perishable, regulated, highly sensitive, or unsuitable for storage.
- ✓Food
- ✓Perishables
- ✓Plants
- ✓Animals
- ✓Hazardous materials
- ✓Illegal items
- ✓Firearms
- ✓Medication
- ✓Medical waste
- ✓Cash
- ✓Jewelry
- ✓Sensitive records
- ✓Items with pests, mold, or strong odors
Why these rules matter.
Storage rules protect the service, the pickup process, and other stored items.
- ✓Food and perishables can attract pests or create odors
- ✓Hazardous materials can create safety risks
- ✓Sensitive records may require compliance handling Crateify does not provide
- ✓Wet, moldy, or pest-affected items can damage storage areas
Pickup refusal rights.
If an item is unsafe, prohibited, not clean and dry, or different from what was described, Crateify may decline it at pickup.
- ✓Ask before pickup if you are unsure
- ✓Mention bulky, fragile, or unusual items in your notes
- ✓Keep prohibited items separate from approved storage items
- ✓Final item acceptance is confirmed before or during pickup
Unsure if an item qualifies?
Send the details before pickup and we’ll confirm what can be stored.
Storage request
Tell us what you want stored.
Submit your details and we’ll confirm pickup options before scheduling.
No commitment required. We’ll confirm pickup options before scheduling.